This policy explains how refunds and cancellations work across Scaaleup's services: eBooks, WhatsApp API, AI Voice Agent, Social Media, and Digital Marketing.
Project-based services (e.g. eBooks)
- A deposit is typically required to begin work, with the balance due on delivery of agreed milestones.
- Deposits are non-refundable once work has started, as they cover research, planning and drafting time already spent.
- If we're unable to deliver the agreed scope, you'll receive a pro-rated refund for undelivered work.
Ongoing monthly services (e.g. WhatsApp API, AI Voice Agent, Social Media, Digital Marketing)
- Monthly fees cover that month's setup, management and reporting, and are billed in advance.
- Fees already billed for the current month are non-refundable once work for that month has begun.
- Cancelling before the next billing cycle stops future charges — no cancellation fee applies.
- Third-party costs (such as ad spend or Meta/WhatsApp platform fees) already incurred are non-refundable.
Exceptions
If a service was not delivered due to an error on our part, contact us and we'll review the situation for a partial or full refund on a case-by-case basis.
How to request a refund or cancellation
Message us at +91 96700 42557 with your details and request. We aim to respond within 2 business days.